FAQs

We will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

Delivery times are reliant upon normal Courier Post delivery times and vary depending on where you live. Please allow 1-3 working days from the date of the order being shipped.

• For North Island addresses our delivery time frame is 1-2 business days.
• For South Island addresses our delivery time frame is 2-3 business days.
• For rural addresses or deliveries containing dangerous goods such as fragrances our delivery time frame is 2-3 business days.

For more accurate delivery timeframes please visit our Shipping link at the bottom of the page.

Delivery times are an estimate only.

Orders OVER $99 = Free Shipping (New Zealand only)

Orders UNDER $99 = $6.99 for shipping (New Zealand only)

You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.

During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via Courier Post.

In the event your order has not arrived within the estimated delivery date provided by Courier Post, please contact our Customer Service Team here to follow up with Courier Post directly.

The best way to cancel an order is by calling 09 880 4620 as soon as possible. In most cases, orders placed are dispatched within 1 Business day.

Orders that are in fulfillment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible.

If you would like to cancel your order beyond this stage you can post the order back to our Distribution Centre at your own cost.

As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our Returns Policy.

Baby formula, beauty/skin care products and clearance or short-dated stock products are unable to be refunded or returned once they have been dispatched.

If you need to change your address on an order you have placed, you will need to inform us immediately as orders process through our system rapidly.

Please contact us with your updated address and we will endeavor to alter your order promptly.

Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact out customer service team within 7 days of receiving your order here with any relevant photos and order number and we will assist you further.

Yes, in most cases you are able to return items from your order in store, please ensure you bring your tax invoice with you within 7 days of receiving your order.

For more detail visit our Refund and Retun Policy link at the bottom of the page.

Products we cannot accept returns for include baby formula, beauty/skin care products and clearance or short-dated stock products.